Ticketing Information

The Smoothie King Center Ticket Offices are open only on event days.

For Accessible Seating and ADA/ASL Ticketing Information, please click here.

Box Office

Ticket Windows

The Smoothie King Center has 16 (sixteen) ticket windows in the Main Box Office located on the Ground Level of Le Rouge Ln.

Box Office Contact Information

Phone: (504) 587-3822

Purchasing Tickets

Tickets can be purchased at www.ticketmaster.com, all Ticketmaster Outlets, the Smoothie King Center Box Office, or charge by phone at 1-800-745-3000.

National Ticketmaster Express number: 1-866-448-7849

Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Ticketmaster Customer Service number: 1-800-653-8000

This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

National Accessible Seating number: 1-800-877-7575

Wal-Mart Ticketing Centers

Tickets are available for purchase at the following Wal-Mart locations in Southeast Louisiana: 

  • 1901 Tchoupitoulas, New Orleans 
  • 4001 Behrman, New Orleans 
  • 300 W. Esplanade, Kenner 
  • 1616 W Airline Hwy, LaPlace 
  • 4810 LaPalco Blvd, Marrero 
  • 167 Northshore Blvd, Slidell 
  • 1501 Manhattan Blvd, Harvey
  • 880 N. Hwy 190, Covington

Will Call

Will Call Hours

Will Call Location

Will Call is located at the Smoothie King Center Box Office on the Ground Level of the East Side of the building. For specific Will Call information, please refer to the event information page for that specific event.

Requirements for Picking Up Tickets from Will Call

A photo ID of the person who placed the order is required to pick up tickets. It is also helpful to present the credit card used for payment, however, this is not required.

Accepted Payment Methods: Cash, Master Card, Visa, American Express, Traveler’s Check, Discover.

Ticket Policies

Events Affected by COVID-19

Please refer to the individual event pages for specific information regarding ticketing and refund policies.

If you purchased tickets for this show at the Smoothie King Center Box Office with a credit card or cash, please follow the below instructions in order to request a refund:

  • Please take photos of the tickets you purchased AND your receipt.
  • Email these photos along with your name and phone number to [email protected]
  • Upon receipt, a box office representative will contact you via email with further instructions.
  • Please mail tickets to:
    Covid-19 Refunds
    Attn: Box Office
    PO Box 52439, New Orleans, LA 70152
  • Upon receipt of the tickets, your card will be credited, or your check request will be processed if you paid in cash.

Postponed Events:

  • Tickets from the original show date will be honored for the new date.
  • No refunds will be issued until make up dates have been announced.

Rescheduled Events:

  • Tickets from the original show date will be honored for the new date.
  • Ticketholders will have 30 days from the announcement of the new date to obtain a refund.
  • Guests who purchased tickets through Ticketmaster and are requesting a refund, please log into your Ticketmaster account for ticketing options.
  • If you purchased tickets at the Smoothie King Center Box Office, please contact [email protected].

Cancelled Events:

  • If you purchased your tickets via Ticketmaster, your tickets will automatically be refunded back to the card on record and you do not need to do anything.
  • If you purchased tickets at the Smoothie King Center Box Office, please contact [email protected].

Re-entry policy

Once a ticket has been scanned for entry into the Smoothie King Center, exiting and then re-entering is not allowed.

Children’s Ticket Policy

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed to enter the Smoothie King Center.

Lost/destroyed/damaged tickets

If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy

No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are done at point of purchase.

Ticket Reselling

The resale or attempted resale of tickets on Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

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