Ticketing Information

Box Office

Box Office

The Smoothie King Center Box Office sells tickets for all events at the SMG-managed complex from 9:00 AM – 4:30 PM Monday through Friday.

Box Office Hours

The Smoothie King Center Box Office is open Monday through Friday from 9:00 AM – 4:30 PM. For Box Office hours on event day, please refer to the event information page for that specific event.

Ticket Windows

The Smoothie King Center has 16 (sixteen) ticket windows in the Main Box Office located on the Ground Level of Le Rouge Ln.

Box Office Contact Information

Phone: (504) 587-3822

Purchasing Tickets

Tickets can be purchased at www.ticketmaster.com, all Ticketmaster Outlets, the Smoothie King Center Box Office, or charge by phone at 1-800-745-3000.

National Ticketmaster Express number: 1-866-448-7849

Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Ticketmaster Customer Service number: 1-800-653-8000

This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

Wal-Mart Ticketing Centers

Tickets are available for purchase at the following Wal-Mart locations in Southeast Louisiana: 

  • 1901 Tchoupitoulas, New Orleans 
  • 4001 Behrman, New Orleans 
  • 300 W. Esplanade, Kenner 
  • 1616 W Airline Hwy, LaPlace 
  • 4810 LaPalco Blvd, Marrero 
  • 167 Northshore Blvd, Slidell 
  • 1501 Manhattan Blvd, Harvey
  • 880 N. Hwy 190, Covington

Will Call

Will Call Hours

Will Call Location

Will Call is located at the Smoothie King Center Box Office on the Ground Level of the East Side of the building. For specific Will Call information, please refer to the event information page for that specific event.

Requirements for Picking Up Tickets from Will Call

A photo ID of the person who placed the order is required to pick up tickets. It is also helpful to present the credit card used for payment, however, this is not required.

Accepted Payment Methods: Cash, Master Card, Visa, American Express, Traveler’s Check, Discover.

Ticket Policies

Re-entry policy

Once a ticket has been scanned for entry into the Smoothie King Center, exiting and then re-entering is not allowed.

Children’s Ticket Policy

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed to enter the Smoothie King Center.

Lost/destroyed/damaged tickets

If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy

No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are done at point of purchase.

Ticket Reselling

The resale or attempted resale of tickets on Mercedes-Benz Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

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