COVID-19 INFORMATION

The Smoothie King Center continues to closely monitor the latest developments regarding the Coronavirus (COVID-19) globally and any potential impact it may have on our day-to-day operations. Providing a safe environment for our clients, visitors, guests and team members has always been our top priority.

We've worked closely with local & state officials, and Ochsner Health to develop a comprehensive health and safety plan, which is outlined below:

COVID-19 Vaccination & Testing for Events

As required by the City of New Orleans for entry into our venues for events, all ticketholders age 12 and above, staff, vendors and participants must provide evidence of 1) having received at least one dose of a COVID-19 vaccine that has received full approval or emergency use authorization from the U.S. Food and Drug Administration or the World Health Organization or 2) evidence of a negative COVID-19 PCR test taken no more than 72 hours prior to entering the event.

 

Prior to entry, each person may present their verified digital proof of vaccination (LA Wallet or other official government sanctioned app) or an original, digital photograph or photocopy (both sides) of their CDC vaccination card. They may also present an official vaccination record issued by another state, foreign nation or the WHO. In lieu of vaccination verification, you may also present a negative PCR test result that has been taken within the last 72 hours.

 

Masks will also be required at all times other than when actively eating or drinking.

 

FREE vaccines are readily available at health centers and pharmacies in every community. You can visit Ochsner.org/vaccineinfo for a list of Ochsner locations that offer the vaccine.

 

 

Face Coverings

Face coverings will be mandatory for all fans and staff, and must be worn at all times (other than while actively eating or drinking). Failure to comply with this policy may result in ejection from the Smoothie King Center.

Cashless Venue

The Smoothie King Center is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within the Smoothie King Center.

Guests may convert their cash to a Visa Card by at the following Guest Service locations throughout the Arena at Sections 102 & 333.

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

Physical Distancing

As you move around inside the facility, where possible, please be mindful to continue moving and do not block aisles or concourses and always be courteous with other patrons. 

Hand Sanitizers

Touch free hand sanitizer locations will be placed throughout the arena near concession locations, entrances to restrooms, walkways into seating sections, restrooms and guest services locations.

Concession Updates

The health and safety of our team members and fans is a priority for the Smoothie King Center. To assist with patron spacing and concourse movements, the below updates have been made to the current concession areas:

  • Portable bars and food offerings will be spaced throughout the concourse areas to provide appropriate spacing for line queuing and concourse movements
  • Masks and gloves are required for all staff working concession stands and portable locations

Staff Safety

To ensure a safe environment for fans, all arena personnel will follow the below protocols when interacting with fans:

  • Must wear face masks, and exercise hand hygiene at all times.
  • Attempt to maintain six feet distance from fans.
  • Be courteous at all times and strive to keep conversations short.
  • Do not physically interact with fans. No handshakes, "high fives", fist pumps, etc.

When working in an area that includes high touch points, ensure this area is regularly tended to with disinfectants. These locations include the following:

  • Charging stations
  • Concession stands/condiment areas
  • Door Handles
  • Guest Services desk
  • Escalator Rails
  • Elevator Buttons
  • Restrooms

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