COVID-19 INFORMATION

Updated: August 7, 2020

The Smoothie King Center continues to closely monitor the latest developments regarding the Coronavirus (COVID-19) globally and any potential impact it may have on our day-to-day operations. Providing a safe environment for our clients, visitors, guests and employees has always been our top priority.

ASM is working with event producers to reschedule impacted events, and information regarding refunds to these events will be forthcoming. Current tickets will be valid for the newly rescheduled dates.

We appreciate your patience during this time, and we will continue to update and provide details on our website as they become available.

Ticket Policies for Affected Events

Please refer to the individual event pages for specific information regarding ticketing and refund policies.

If you purchased tickets for this show at the Smoothie King Center Box Office with a credit card or cash, please follow the below instructions in order to request a refund:

  • Please take photos of the tickets you purchased AND your receipt.
  • Email these photos along with your name and phone number to [email protected]
  • Upon receipt, a box office representative will contact you via email with further instructions.
  • Please mail tickets to:
    Covid-19 Refunds
    Attn: Box Office
    PO Box 52439, New Orleans, LA 70152
  • Upon receipt of the tickets, your card will be credited, or your check request will be processed if you paid in cash.

Postponed Events:

  • Tickets from the original show date will be honored for the new date.
  • No refunds will be issued until make up dates have been announced.

Rescheduled Events:

  • Tickets from the original show date will be honored for the new date.
  • Ticketholders will have 30 days from the announcement of the new date to obtain a refund.
  • Guests who purchased tickets through Ticketmaster and are requesting a refund, please log into your Ticketmaster account for ticketing options.
  • If you purchased tickets at the Smoothie King Center Box Office, please visit the specific event page for more information on requesting a refund.

Cancelled Events:

  • If you purchased your tickets via Ticketmaster, your tickets will automatically be refunded back to the card on record and you do not need to do anything.
  • If you purchased tickets at the Smoothie King Center Box Office, please visit the specific event page for more information on requesting a refund. 

Event Updates

  • WWE SmackDown Live – 3/20/2020
    – Rescheduled to Nov.
     13, 2020
  • Nick Cannon’s MTV’s Wild ‘N Out Live – 3/28/2020
    – Cancelled
  • No Limit Reunion Tour – 4/10/2020
    – Postponed: Event Date TBA
  • Dave Chappelle & Joe Rogan 
    – Cancelled
  • James Taylor & His All-Star Band - 5/15/2020
    – Rescheduled to 5/14/2021
  • JoJo Siwa – 6/2/2020
    – Rescheduled to 8/13/2021
  • Elton John: Farewell Yellow Brick Road Tour – 6/24/2020
    – Postponed: Event Date TBA
  • Justin Bieber – 6/30/2020
    – Cancelled
  • Lauren Daigle - 7/19/2020
    – Rescheduled to 3/25/2021
  • The Weeknd - 7/23/2020
    – Cancelled
  • Impractical Jokers - 8/25/2020
    - Cancelled
  • Rascal Flatts - 8/20/2020
    – Cancelled
  • Journey with Pretenders - 8/27/2020
    – Cancelled
  • Luke Combs - 9/22/2020
    – Rescheduled to 11/16/2021
  • Dan + Shay - 10/3/2020
    – Rescheduled to 11/20/2021
  • Doobie Brothers - 10/15/2020
    – Rescheduled to 10/23/2021

Arena Preparedness

The Smoothie King Center continues to follow the precautionary guidelines of the CDC and other public health organizations, which include:

  • Increased signage outlining advisable precautions (e.g. frequent handwashing, safety recommendations, etc.),
  • Regular cleaning of high touch point areas such as, escalator handrails, stair railings, door handles, purchase devices and elevator buttons with CDC recommended products,
  • Regular cleaning and sanitizing of facility public spaces and restrooms, and increasing additional hand sanitizer stations in various locations throughout the facility.

Through public health organizations, such as the Center for Disease Control (CDC) and the World Health Organization (WHO), we are staying informed of the latest updates and developments as they occur. We are also in close communication with our local public health and government officials to determine what additional safeguards may need to be implemented. This is an evolving situation and any additional actions taken will be consistent with guidelines from these agencies.

Box Office Hours

The Smoothie King Center Box Office is currently closed.

Tickets to upcoming events can be purchased online through Ticketmaster.

Ticketmaster is available to address any information regarding the cancellation and rescheduling of events.

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