Accessibility

The Smoothie King Center is fully compliant with the American with Disabilities Act. Information on accessibility can be found below.

Accessible Parking

Accessible parking spaces are available in the garages on the SMG complex. For event-specific accessible parking inquiries, the parking department can be reached at (504) 587-3805. Parking for guests with disabilities is available in Lot 3, which is located across from the East side of the Smoothie King Center off Le Rouge Ln. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. To view a map of parking garages with accessible parking, please click here.

For information about accessible parking for an event, please refer to the event information page for that specific event.

Accessible Restrooms

Accessible stalls are provided in every restroom location, on all levels of the Smoothie King Center. Single stall restrooms are available in the following locations:

  • Ground Level: East Lobby
  • 100 Level: across from Section 108
  • 300 Level: across from Section 310

Click here to view a map of restrooms by level. 

Accessible Seating Locations (ASL/ADA) & Ticketing

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Smoothie King Center. When requesting tickets, please identify your mobility needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. People purchasing a ticket for an accessible seat may purchase up to three additional, contiguous seats for their companions in the same row. For relocations, only one companion may accompany a guest with disabilities in designated seating areas, if available. Please discuss companion seating with the Box Office when purchasing an ASL/ADA ticket.

If a patron has purchased a ticket that is not designated as an accessible seating location (ASL/ADA), that patron should call the Box Office at (504) 587-3822 for proper seating arrangements. Please see Relocation Policy for more information.

All ticketing inquiries should be directed to the Smoothie King Center Box Office at (504) 587-3822. Pelicans ticketing inquiries should be directed to the Pelicans Box Office at (504) 525-4667.

Accessible (ADA) Seating Relocation Policy

Please call several days before an event to be relocated to accessible seating. Please be aware that while SMG will attempt to accommodate you however possible, we cannot guarantee that there will be an available relocation seat for you. SMG is not responsible for ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or seating, please visit the nearest Guest Services Desk.

ADA Greeters

ADA Greeters are members of the SMG Guest Services Staff who are specifically designated to assist guests with disabilities and their companions during major Smoothie King Center events. They can be identified by vests and bright blue badges with an ADA wheelchair icon. Because they are actively assisting patrons during events, ADA Greeters move throughout the venue. Patrons who need help locating an ADA Greeter can ask any Guest Services Representative for assistance.

Drop-Off & Pick-Up Area

During events, the Smoothie King’s drop-off and pick-up area for guests with disabilities is located on LeRouge Street, near the Box Office, on the East side of the building.

Elevators

Accessible elevators service all levels of the Smoothie King Center.

  • Elevators 1 & 2 service Suites and patrons with disabilities and are located inside of the entrance at the West/Northwest corner of the Smoothie King Center, behind the large, concrete staircase.
  • Elevators 3 & 4 service all patrons and are located inside the Smoothie King Center between the Northeast entrance on Girod Street and the East ground entrance on the corner of Girod and LeRouge St.
  • The Club Elevator is located inside the venue across from the Northeast entrance.

Guest Services on Event Days

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance.

Guest Services Desk locations are as follows:

  • Ground Level in between Northeast and East entrances (for floor and club patrons)
  • 100 Level across from Section 108
  • 300 Level across from Section 310

Service Animals

Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the Center. Please identify such animals to ticket takers upon entry.

Sign Language Interpretation

Requests for interpretation services should be made at least thirty (30) business days prior to an event. The ADA Facilitator may be unable to fill translation requests if made less than thirty (30) business days in advance of an event.

The ADA Facilitator can be contacted regarding accommodations and venue processes at (504) 587-3826, by email at ada@smgneworleans.com, or by letter to the following address:

ADA Facilitator
Guest Services
PO Box 52439
New Orleans, LA 70152.

For accessible seating ticket inquiries, please contact the Box Office at (504) 587-3821/3822.

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