Accessibility

Accessible parking spaces are available in the garages on the ASM Global complex. For event-specific accessible parking inquiries, the parking department can be reached at (504) 587-3805. Parking for guests with disabilities is available in Lot 3, which is located across from the East side of the Smoothie King Center off Le Rouge Ln. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. To view a map of parking garages with accessible parking, please click here.

For information about accessible parking for an event, please refer to the event information page for that specific event.

Accessible stalls are provided in every restroom location, on all levels of the Smoothie King Center. Single stall restrooms are available in the following locations:

• Ground Level: East Lobby
• 100 Level: across from Section 108
• 300 Level: across from Section 310

Click here to view a map of restrooms by level. 

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Smoothie King Center. When requesting tickets, please identify your needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Guests purchasing a ticket for an accessible seat may also purchase companion seats.

If you have purchased a ticket that is not designated as an accessible seating location (ASL/ADA) but you are in need of such, please visit the ADA Relocation Booth located across from the section 108 entrance on event day. Please note that there may be limited inventory. All ADA seats may be purchased in advance via Ticketmaster.com or through Ticketmaster Customer Service line at 1-800-653-8000.

The Smoothie King Center Box Office is a walk-up service only. For more information please call 504-587-3822.

New Orleans Pelicans ticket inquiries should be directed to (504) 525-HOOP.

ADA Greeters are members of the ASM Global Guest Services Staff who are specifically designated to assist guests with disabilities and their companions. They can be identified by vests and bright blue badges with an ADA wheelchair icon. Because they are actively assisting patrons during events, ADA Greeters move throughout the venue. Patrons who need help locating an ADA Greeter can ask any Guest Services Representative for assistance.

During events, the Smoothie King’s drop-off and pick-up area for guests with disabilities is located on LeRouge Street, near the Box Office, on the East side of the building.

Accessible elevators service all levels of the Smoothie King Center.

• Elevators 1 & 2 service Suites and patrons with disabilities and are located inside of the entrance at the West/Northwest corner of the Smoothie King Center, behind the large, concrete staircase.
• Elevators 3 & 4 service all patrons and are located inside the Smoothie King Center between the Northeast entrance on Girod Street and the East ground entrance on the corner of Girod and LeRouge St.
• The Club Elevator is located inside the venue across from the Northeast entrance.

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance.

Guest Services Desk locations are as follows:

• Ground Level in between Northeast and East entrances (for floor and club patrons)
• 100 Level across from Section 108
• 300 Level across from Section 310

Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the Center. Please identify such animals to ticket takers upon entry.

The Smoothie King Center has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular entrance, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Requests for interpretation services should be made at least thirty (30) business days prior to an event. The ADA Facilitator may be unable to fill translation requests if made less than thirty (30) business days in advance of an event.

The Smoothie King Center is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or the Smoothie King Center’s mobile site, please feel free to call us at (504) 587-3826 or email us at info@asmneworleans.com and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ONGOING EFFORT
At the Smoothie King Center, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

Wheelchairs brought to the Smoothie King Center may be stowed at the Guest Services desks located at Section 108 or Section 310 on the 300 Level. You may either (A) have a companion bring the wheelchair to be stowed; or (B) personally go to the Guest Services desk and check the wheelchair and be brought back to your seat in a Smoothie King Center wheelchair by an usher. If your wheelchair is stowed, you will receive a ticket indicating the wheelchair has been checked.

The Smoothie King Center has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular entrance, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.