Accessibility

The Smoothie King Center is fully compliant with the American with Disabilities Act. Information on accessibility can be found below.

Accessible Seating & Ticketing

Wheelchair accessible seating and semi-ambulatory seating are located in various sections and levels throughout the Smoothie King Center.

Please identify yourself as a disabled guest upon purchasing tickets. Only three (3) companion/escort may accompany a disabled guest into designated seating areas.

Any questions and/or concerns should be directed to the Smoothie King Center Box Office at (504) 587-3822.

ADA Seating

If a patron needs an accessible (ADA) seating location, but has purchased a ticket on the secondary ticket market or is using a Pelicans or Voodoo season ticket that is not designated as an accessible (ADA) seating location, the patron should call the Box Office at (504) 587-3822 for proper arrangements.

Wheelchair accessible seating and semi-ambulatory seating are located in various sections and levels throughout the Smoothie King Center. Please identify yourself as a disabled guest upon purchasing tickets. Only three (3) companions/escorts may accompany a disabled guest into designated seating areas.

Accessible (ADA) Seating Relocation Policy

Please call several days before an event to be relocated to accessible seating. Please be aware that while SMG will attempt to accommodate you however possible, we cannot guarantee that there will be an available relocation seat for you. SMG is not responsible for ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or seating, please visit the nearest Guest Services Desk.

Accessible Parking

Parking for guests with disabilities is available in Lot 3, which is located across from the East side of the Smoothie King Center off Le Rouge Ln. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. To view a map of parking garages with accessible parking, please click here.

For information about accessible parking for an event, please refer to the event information page for that specific event.

Hearing Assistance

Complimentary hearing assistance devices are available at the Guest Services Booth at Section 108. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Sign language interpreters can be arranged by the ADA Facilitator. Please allow at least ten (10) business days to fulfill this request (see contact info for ADA Facilitator below).

Guests with Visual Impairments / Service Animals

Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the Center. Please identify such animals to ticket takers upon entry.

The ADA Facilitator can be contacted at (504) 587-3916 or [email protected]. Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event.

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