A-Z Guide

ADA

Address

Smoothie King Center 
1501 Dave Dixon Dr.
New Orleans, Louisiana 70113

Mailing address
P.O. Box 52439
New Orleans, LA 70152

Animals

Animals are prohibited in the Smoothie King Center with the exception of service animals assisting ADA patrons.

ATMS

ATMs are located within the Center at the following locations:

Northeast Ground Level
100 Level (Section 108)
300 Level (Section 303)

Please click here to view ATM locations by level.

Baby Changing Stations

Changing stations are available in the restrooms at the following locations:

East Ground Level
100 Level at section 108
300 Level at section 310

Please click here to view baby changing station locations by level.

Banners/Signs/Flag

Banners/Signs/Flags are generally allowed if they meet the following conditions:

  • They are in good taste
  • They are not deemed offensive
  • They do not include profanity
  • They do not obstruct the view of any guests or any existing Superdome signage
  • They do not present a safety hazard

Venue Management reserves the right to remove Banners/Signs/Flags at any time.

Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

Bike Racks

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

Box Office

The Smoothie King Center Box Office is located at the Ground Level of the East Side of the Center Monday – Friday from 9:00 AM – 4:30 PM.

For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets to Center events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

Camera & Recording Policies

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

Catering

All catering is provided exclusively in-house by Centerplate. Outside food and beverages of any kind may not be brought into the Center.

Children’s Ticket Policy

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

Concessions

All concessions are provided exclusively in-house by Centerplate. Outside food and beverages of any kind may not be brought into the Center.

Please click here for the location of concessions available for purchase at the Center during events.

Credit Cards

All major credit cards are accepted at all permanent concession locations and the Box Office. Parking is cash only.

Directions

Door Opening

Door opening is at the discretion of Show Management. For opening times, please refer to the event information page for that specific event.

Drones

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Escalators/Elevators

Escalators are located at East Ground, NE Ground and NW Ground.

Employment

For employment opportunities, please click here.

Entrances

Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.

Entry Screening

Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by the Smoothie King Center Public Safety Department on all patrons prior to entering the Center. Patrons not willing to comply with search procedures prior to entering the Center may return their tickets immediately to their point of purchase.

For a listing of prohibited items for an event, please refer to the event information page for that specific event.

Event Booking

Eviction Policy

The following behaviors and/or activities are causes for eviction from the Center:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items 
  • Inappropriate or offensive dress
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as the playing surface, stage area, backstage, or restroom of the opposite sex
  • Participating in a fight or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or Venue Management 
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of unauthorized banners or signs
  • Smoking indoors

First Aid

First Aid services are provided during all events at the Center and are located at sections 123 and 313.

Please click here to view first aid locations by level.

Food & Beverage

Food & beverages are available for purchase during all Center events. Outside food and beverages are not allowed in the Center.

All major concession stands in the Smoothie King Center accept credit cards. Note that some portable food locations do not accept credit cards.

For more information on Food & Beverage click here.

Group Sales

The New Orleans Pelicans Group Sales department can be reached at (504) 525-HOOP (4667) or by clicking here.

Guest Services

Guest Services Booths are located on the 100 Level adjacent to section 108 and on the 300 Level adjacent to section 310.

Please click here to view guest service locations by level.

Hearing Assistance

Complimentary hearing assistance devices are available at the Guest Services Booth located on the 100 Level adjacent to section 108. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or [email protected].

Hotels

A listing of all hotel properties convenient to the Center can be found on the New Orleans Convention and Visitors Bureau website at www.neworleanscvb.com.

Lost & Found

For lost and found information during an event, patrons should visit the Guest Services Booth located on the 100 Level adjacent to section 108. After an event, patrons should call the Public Safety department at (504) 587-3857 for more information.

Lost Children or Companions

Children who have lost their parents will be escorted to the nearest police officer, SMG Public Safety Officer or to the closest Guest Services Booth. The child’s name will be registered and broadcast immediately to all Guest Services Booths, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Booth for assistance in locating their child.

Northeast Ground Level
100 Level (Section 108)
300 Level (Section 303)

Please click here to view the Guest Service Booth locations by level.

Media Inquiries

Parking

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice. 

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and Le Rouge Ln. Click here to view the location of bike racks in Lot 3.

For event day parking rates and information, please refer to the event information page for that specific event. Please note that all parking garages accept cash only.

Patron Conduct

The Smoothie King Center Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Center team member.

The following behaviors or activities are causes for eviction from the Center: 

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items 
  • Inappropriate or offensive attire
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
  • Fighting or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or building employees
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of any unauthorized banners or signs
  • Attempted resale of tickets

Any other conduct deemed inappropriate by Venue Management will also result in eviction.

Prohibited Items

  • Animals (with the exception of service dogs)
  • Banners (large or in poor taste)
  • Containers of any kind 
  • Contraband
  • Glass
  • Large/oversized bags. Maximum bag size is 12" x 12"
  • Laser pointers
  • Noisemakers
  • Outside food and drink
  • Projectiles
  • Weapons
  • Sticks, bats, poles, clubs (includes selfie sticks)
  • GoPros
  • Tablets/iPads
  • Video and audio recording devices
  • Backpacks/knapsacks
  • Helium balloons
  • Glitter
  • Stickers
  • Fireworks
  • Mace
  • Any other item(s) deemed unacceptable by Venue Management 

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The Center will not store any personal belongings or items of any type.

Public Transportation

A public transportation stop is located on Poydras Street across from the Mercedes-Benz Superdome at Gate A Ground Level.

Public Safety

The Smoothie King Center Public Safety Department is present during all events. For any public safety-related questions, please call (504) 587-3900. In case of an emergency, please call 911.

Re-entry

Re-entry is not permitted.

Restrooms

The Center has 19 womens restrooms, 15 mens restrooms, and three family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

Seating Capacities & Charts

The Smoothie King Center has flexible seating configurations with the ability to accommodate in excess of 18,000 attendees.

For event-specific charts, please click here or visit Ticketmaster.com.

Smoking

Smoking inside the Smoothie King Center is prohibited by law. Smoking is permitted on the following exterior areas only: 100 level (across from Sections 101-102 & 108), Capital One Lounge (exterior patio).

*Inhaling e-cigarettes is not permitted inside the Smoothie King Center, but they may be used in the above smoking areas.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Center property without prior, written authorization from Venue Management.

Strollers

Strollers are allowed into the Center. Patrons may check in strollers at the Guest Services Booth located at the 100 Level adjacent to section 108.

Please click here to view the location of Guest Services Desks by level.

Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

Suites

The Smoothie King Center has 56 suites, plus the Hub Club. For suite availability, please call the New Orleans Pelicans at (504) 525-HOOP (4667).

For specific events, a limited number of suites may be available for rental on a one-time basis. Please call 504-952-2847 or email [email protected] for one-time rental availability for specific upcoming events at the Center.

To place a suite food & beverage order, click here

Tailgating

Tailgating is not allowed on Center property or parking facilities.

Team Shop

The Pelicans Team Store is located on Dave Dixon Drive on the Ground Level immediately in front of the Smoothie King Center. The hours of operation are 11:00 AM - 5:00 PM Tuesday through Friday and 11:00 AM - 3:00 PM on Saturday. The Pelicans Team Store is closed Sunday and Monday except for game nights. The Pelicans Team Store is open during all New Orleans Pelicans home games.

Please note: The Pelicans Team Store exterior doors close 30 minutes prior to door opening on Game Days. The Team Store’s interior doors remain open throughout the game to patrons who enter the Smoothie King Center with a ticket. For door opening times, please refer to the event listing for that specific event.

Event merchandise, when available, can be found at kiosks conveniently located throughout each level of the Smoothie King Center during events. For more information, please call 504-587-8927.

Text Message System

SMG offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis.

Questions or need further help in regards to this text program? Send your email to [email protected] or call toll-free 1-877-410-7081.
Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or STOPALL to 69050 to be removed from any list and end subscription to the service.

Tickets

The Smoothie King Center Box Office is open Monday – Friday, 9:00 AM – 4:30 PM.

To purchase tickets on non-event days, please visit the Smoothie King Center Box Office during normal business hours (9:00 AM – 4:30 PM) Monday through Friday. To purchase tickes on event days, please refer to the event information page for that specific event for Will Call hours.

Tickets can also be purchased at www.ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

Ticket Issues

For ticket-related problems prior to entering the Center, patrons should proceed directly to the nearest open ticket window location. 

For ticket-related problems encountered inside of the Center, patrons should visit the Guest Services Desk located Section 108.

Click here to view the locations of Guest Services Desks by level.

Ticket Reselling

The resale or attempted reselling of tickets on Mercedes-Benz Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Stolen Tickets

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Smoothie King Center Box Office will make reasonable accommodations for replacement tickets.

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed entry into the Smoothie King Center.

Ticket Refunds

Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

Tours

Venue Management does not offer tours.

Venue Management

The Smoothie King Center is managed by SMG, the world leader in private management for public facilities. For more information about SMG, click here

Video Cameras

Websites

Wheelchairs

The Center has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Services Booth located on the 100 Level adjacent to section 108.

The Center does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3842 or [email protected]

Will Call

Will Call is located at the Smoothie King Center Box Office. A photo ID of the person who placed the order is required to receive the ticket.

For Will Call hours on event day, please refer to the event information page for that specific event.

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